OIM RECRUTE: INFORMATION TECHNOLOGY ASSISTANT

Reference Number : VN 2023-003
Position Title : Information Technology Assistant
Duty Station : Conakry, Guinea
Classification : G-4
Type of Appointment : One Year Fixed Term (OYFT) Graded, with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 20 August 2023
Established in 1951, IOMisa Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Core Functions / Responsibilities:
Under the direct supervision of the Senior ICT Assistant (Supervisor) of IOM Guinea, the overall supervision of IOM Guinea Resource Management Officer the incumbent, and in close coordination with the ICT Central Team, the incumbent will provide first level technical support and services to IOM Guinea users of IOM’s corporate applications and infrastructure, promoting a client and service-oriented approach.

1. Serve as the first level and frontline for helpdesk technical support requests, interacting with local and
remote users to provide assistance and troubleshooting.
2. Provide technical support to corporate applications and ICT standard software (e.g. Office365, SAP,
Migrant Applications, Internet security, Mobile Applications);
3. Provide technical support with the installation and maintenance of servers, computers, and peripherals;
4. Assist with the monitoring of workstations, servers, LAN, and WAN equipment (e.g. Firewall, switches, Wi-Fi access points, Microsoft Intune, backup and antivirus systems);
5. Install and re-locate the organizational unit’s hardware, coordinate equipment servicing and manage user account. Maintain an up-to-date ICT inventory (hardware and software) and inform the supervisor on assets that require replacement and software license renewal in a timely manner.
6. Assist with the administration of servers and services including but not limited to AWS and Azure Cloud-based services, VMware, Windows Servers and Active Directory, corporate antivirus systems, and corporate backup;
7. Contribute with system upgrades and IT infrastructure changes ensuring compliance with ICT Standards and other relevant ICT instructions.
8. Provide induction, guidance, and training on IOM systems, devices, and network usage to end-users to facilitate productive use of existing and new systems.
9. Help to maintain an IT inventory of active and retired equipment, including regular updates to the technical documentation of the IT network.

10. Perform other related functions as required. Required Qualifications and Experience:

Education
• High school degree, and four years of relevant experience administrating Cloud based services (AWS or Azure), Windows Server 2016 and LAN/WAN networking environment.
or,
• University degree in computer science, telecommunications, electronic engineering, and two years of relevant experience as mentioned above.

• Any of the above qualifications plus the following will be an advantage:
• AWS or Azure Cloud Certification (Associate)
• Microsoft Certification (MCP or above) in Windows Server 2016 or Active Directory (preferable)
• Other industry certifications such as CCNA+, Avaya, CompTIA Network+, VCP or ITIL.

Experience

• Four years of relevant experience administrating Windows Server 2016 and LAN/WAN networking environment.
• Extensive experience in direct user technical support and computer, network and communication equipment troubleshooting
• Proven experience supporting Office 365 and cloud-based solutions in AWS or Azure.

Skills

• Identify, diagnose and troubleshoot end-user computer’s problems including Windows Operating Systems, Cisco VPN Connectivity, Microsoft Office, etc. Including remote troubleshooting tools
• Manage users in Active Directory, Exchange Server and Office 365
• Capacity to configure networking equipment including switches, firewalls, routers (e.g. Cisco, Riverbed).
• Knowledge in administering corporate antivirus and corporate backup systems.
• Experience with ITIL-based service desk ticketing systems
• Creation of users, extensions, and overall administration of telephone switchboard systems (e.g. Avaya, Siemens)
• Managing videoconferencing systems (e.g. Webex, Polycom)
• Experience troubleshooting macOS and macOS-based applications.
• SAP troubleshooting experience will be considered an advantage.

Languages

• For this position, fluency in English and French is required (oral and written).
• Working knowledge of other UN languages.is an advantage.

Notes:
Accredited Universities are the ones listed in the UNESCO World Higher Education Database
(https://whed.net/home.php).

Required Competencies:
The successful candidate is expected to demonstrate the following values and competencies:
Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link:
https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df
Competencies will be assessed during a competency-based interview.
Other:
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country locatedwithin commuting distance, and work permit, as applicable.
Vacancies close at 23:59 local time Conakry, Guinea on the respective closing date. No late applications will be accepted.
How to apply:
Interested candidates are invited to submit their applications directly to HRrecruitmentunit@iom.int by 20
August 2023 at the latest, specifying the vacancy reference number VN 2023-003 and Position Title in the subject line.
Only shortlisted candidates will be contacted.
Posting period:
From 07. Aout.2023 to 20. August.2023
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.