OIM RECRUTE : MEDICAL ASSISTANT H/F

Reference Number : SVN 2024-001
Position Title : Medical Assistant
Duty Station : Conakry, Guinea
Classification : G4-1
Type of Appointment : Special Short Term Graded, with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 01 February 2024

Established in 1951, IOM is a Related Organization of the United Nations, and asthe leading UN agency in
the field of migration, works closely with governmental, intergovernmental and non-governmental
partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by
providingservicesandadvicetogovernmentsandmigrants.

Core Functions / Responsibilities:

Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the National
Migration Health Physician, the Medical Assistant will be responsible for the carrying out the following
duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in CONAKRY,
GUINEA

The role of the Administrative Assistant is to:

The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant
processing and other IOM services to the migrants.
He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre
(MHAC): the reception and data processing unit or the call centre. The incumbent will need to be capable
of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more
detailed in the duty lists and standard operating procedures (SOPS).

Call Centre overall duties:

1. Provide migrants’ information regarding health assessments by phone.
2. Register the migrants in the IOM database, schedule and confirm medical appointments and receive
and communicate messages for medical staff and beneficiaries.
3. Prepare master lists of migrants scheduled for health assessment processing and submit them to
respective service providers / relevant persons as required.
4. Maintain daily statistics related to health assessments and update the records; and,
5. Contribute to customer satisfaction evaluation management.

Reception and Data Entry overall duties:

6. Perform all the necessary data processing activities of the Migration Health Assessment Centre
(MHAC), such as:

• a) receiving and explaining the registration process to applicants.
• b) checking applicant’s identity.
• c) entering biodata of the applicants in the appropriate platform.
• d) taking photos using webcam and loading the image to the appropriate platform; and,
• e) printing of medical forms, consent forms and other necessary documents.

7. Receive all completed medical examination forms, x-rays and other documents from Country Offices
or Panel Physicians while updating the reception of the same in the database and forward for quality
check before clearance, if applicable.
8. Prepare, sort and package medical files and other documents during mobile migration health
assessment missions where such mobile units are available.
9. Transmit completed medical forms, DNA packages and other medical documents either by electronic
means or by courier services to the various partners. Ensure correct contacts and physical address
are used whenever documents are transmitted by courier services and ensure to inform the receiving
party of the parcel tracking number electronically.
10. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and
forms related to IOM medical issues.
11. Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly submit
these photocopies to the Administrative/Finance Assistant; and,
12. Perform such other duties as may be assigned.

Education

• Bachelor’s degree in management, Information Technology, Computer Science, or
• Bachelor’s degree Administration Management/ Medical Administration from an accredited academic institution with at least 2 years of working experience with database management and reporting.
• High School Degree with 5 years of professional experience in the above field

Experience

• Experience in computer data entry and data management, elaboration and analysis or
• Experience in management of a call centre in a busy institution.
• Knowledge of customer care.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
• Previous working experience with NGOs or international organizations is an added advantage.

Skills

• Leadership skills (desirable);
• Excellent communication skills;
• Fast and accurate typing;
• Typing speed of at least 60 words per minute;
• Knowledge of data management principles;
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.

Languages

• For this position, fluency in English and French is required (oral and written).
• Working knowledge of National languages is an advantage.

How to apply:

Interested candidates are invited to submit their applications directly to HRrecruitmentunit@iom.int by
01 February 2024 at the latest, specifying the vacancy reference number SVN 2024-001 and Position Title
in the subject line.

Only shortlisted candidates will be contacted.

Posting period:
From 18. January. 2024 to 01. February. 2024
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing,
training or other fee). IOM does not request any information related to bank accounts.